Refund Policy

Effective date: 17 July 2026

10of10 sells a digital product — energy ("try-ons") for the operation of the Service. Payments are processed by Lemon Squeezy as Merchant of Record; refunds are handled through it.

01General principle

Energy is a digital product that is consumed instantly when features are used. Therefore:

• Unused packs — can be refunded within 14 days of purchase, provided the energy from the pack has not yet been consumed.
• Consumed energy — is non-refundable.
• In the case of partial use, we may refund the proportional value of the unconsumed energy — on request and within reasonable limits.

02Right of withdrawal (EU)

Consumers in the EU have a 14-day right of withdrawal from a contract for digital content. By starting to use the Service (consuming energy) immediately after purchase, you give your express consent to immediate performance and acknowledge that you lose the right of withdrawal in respect of energy already consumed. Unconsumed purchases fall under the 14-day right.

03Technical problems and erroneous payments

If a charge was made due to a technical malfunction, a payment was duplicated, or a purchase was made in error — write to us within 14 days, we will investigate and refund the amount if a refund is justified.

04How to request a refund

Write to hello@10of10.fit stating the purchase email and the order number (from the Lemon Squeezy email). We respond within 3 business days. An approved refund is credited to the original payment method within 5–10 business days (the timing depends on your bank and Lemon Squeezy).

05What is not refundable

Non-refundable: consumed energy; the free daily resource and bonuses (not purchased); purchases made in breach of the Terms of Use (for example, abuse or fraud).

06Contact

hello@10of10.fit
Operator: Alexei Vasyutin (private individual, Poland)